New Documents

A 'new' document is any document that has not been edited by Textcheck before.

1. Finish your document. If your document is a paper for a journal then Textcheck should be the last step before final formatting and submission to the journal.
2. Delete all author information (names, addresses, e-mail addresses, etc).
3. Delete any text that you do not want checked. If you are using ENDNOTE and do not want the reference section checked then place a highlighted note at the top of the reference section such as: >>Please do not edit and do not delete the reference section<<
4. Save your file in a suitable format. (Also see: Preparing your manuscript for submission)
5. Click on Submit Document and upload your file. After uploading your document you will be given the opportunity to upload figures if you wish.
6. After uploading your document, go to 'Documents' and click on 'Download' in the action column if you wish to download your file and check that it has been uploaded correctly. If your document has become corrupted, click on 'Replace Document' and upload the file again. Until we process your new document there is also a link to 'Cancel' your document. Please note that you cannot replace or cancel a document after it has been accepted and the editing process has started.

Revised Document

A 'revised' document is a document that has been Textchecked before. (If we have not revised the text before then it is always a 'new' document.)

Usually this will refer to a document that you have revised in response to reviewers' comments and will resubmit to the same journal. If the document has been rewritten for a different journal then it will usually be considered a 'new' document unless there are very few changes.

1. Finish your document. Textcheck should be the last step before final formatting and submission to the journal. If you are including a letter or responses to reviewers then copy the letter/responses into the end of your document.
2. Delete all author information (names, addresses, e-mail addresses, etc) from the front of your document and from any letter included.
3. Save your file in a suitable format
4. Click on 'Submit Document' and upload your file.
5. After uploading your document, you can go to 'Documents' and click on 'Download' in the 'Action' column on the right-hand side of the page if you wish to download your file and check that it has been uploaded correctly. If your document has become corrupted, click on 'Replace Document' and upload the file again. There is also a link to 'Cancel' your document. Please note that you cannot cancel or replace a document after it has been accepted and the editing process has started.

Receiving Edited Documents

ALL completed documents are returned to your registered e-mail address and to your secondary e-mail address. The two e-mail addresses should be on different systems in case of problems with either e-mail system (e.g., your work e-mail address and a Gmail or Yahoo e-mail address). To add or change e-mail addresses, click on 'Your Details' under 'Members' in the sidebar.
At the same time as the completed document is sent by e-mail, it is also uploaded to 'Documents' in your account on our www site and can be downloaded from there. If you do not receive your document after the expected return time then please check in 'Documents' in your account on our www site. Delivery by e-mail is not reliable; the e-mail is always sent but it may not arrive. Please regard Textcheck as an ONLINE service.
If your document is overdue then please contact us immediately (please allow 48 hours for standard service as return times are approximate).

When you receive your completed document:

First, review your document and the changes made carefully.

• If minor revisions are required:
  Make the changes you consider necessary (please notice, 'make the changes', NOT 'request the changes') and upload a final version of your document via 'Submit Document' in your account on the www site for a final check. We usually do not need notes of any kind; if you feel that you must make something clear via a note to the editor then place the note in brackets (....) at the relevant point(s) in the document. Please do not upload your document until you are certain that the final version is complete and no further changes will be made.
  
  The file should be a 'clean' final version - do not mark changes; upload a complete final version of the document.
  
  When uploading the final version, choose 'No' in answer to the question 'Is this the first time this document has been submitted to Textcheck?' and then on the following page tick the box 'Minor changes to recently revised manuscript'.
  
• If no changes are needed, please see 'Billing', below.

Billing

Please obtain your invoice as soon as you are certain that your document is completed. To obtain an invoice by e-mail, airmail, or download (or to change an invoice to a different date, name, or address) please log in to your account and click on 'Billing' under 'Members' in the sidebar. You can create an invoice for one document or a combined invoice for multiple documents, and then choose the paperwork that you need sent to you by e-mail, airmail (with ink signature), or download. You can also edit the details of the invoice and the address that it should be sent to.

Payment

Payment can be made ONLY by the following means:

• By VISA or MasterCard online. Click on 'Pay online' under 'Unpaid invoices' in 'Billing'.
  
• By American Express or Discover cards via PayPal (pay to paybypaypal@textcheck.com) as payment for a 'Service'.
  
• If your credit card is declined then please call your credit card company to ask why (your credit card company will know why, we will not know why).
  
• By PayPal via https://www.paypal.com (pay to paybypaypal@textcheck.com) as payment for a 'Service'.
  
• By Bank Transfer. All details needed are included on our invoice. It is extremely important that you send the invoice number with the transfer so that we may correctly identify your payment.

We do not accept any form of postal payment - no personal cheques, bank drafts, or money orders.

Reviewers' and editors' comments

Please remember that good, correct English is often criticized by reviewers who are not native speakers of English; reviewers' comments regarding English are highly unreliable.
We are very thorough, and all documents are revised twice, first by a specialist in the relevant field (MSc or MD/PhD) and then again by a second editor as a quality control. In all cases that we have investigated, negative reviewers' comments regarding the English have been either because the client changed the finished version of the document before submitting it to the journal, or because the reviewers were not native speakers of English and the comment has been completely unjustified. Please note that journal editors do not usually read submitted papers - their comments are usually based on the reviewers' comments.

Some reviewers and journals seem to add the comment 'English needs revision' to EVERY paper they review by non-US authors. For this reason, we strongly recommend that you include the link to our certificate at the end of your paper. The link can be removed when the review process has been completed. To read more see certificates